How To Provide Insanely Great Airport Limousine Service

When I worked for SuperShuttle in the late nineties, I accidentally left a customer’s luggage on the curb.  It was raining, I was tired, and the customer didn’t bring the luggage up to the van.  I felt terrible, but there was nothing I could do to ameliorate the...

Limo Company Disappoints the “Lassies”

An English limo company has been ordered to remove “Hanna Montana” stickers from one of its pink limos.  John Cook, 62, who runs a Westhill-based firm with his wife Veronica, 67, spent three days removing lettering and a picture of the successful Disney franchise...

Unattended Bag Creates Chaos at LAX

An unattended bag prompted the partial evacuation of LAX today.  The bag, sitting next to a Tom Bradley International Terminal ticketing counter, was emitting an alarm sound.  The bomb squad was called and it was later determined the sound was coming from a...

New Cadillac Flagship to be Rear-Drive

According to MotorTrend, the upcoming Cadillac flagship is back on track after a one year hold.  The new sedan will replace the STS and DTS and will likely ride on a stretched Sigma platform.  The Cadillac CTS currently uses this platform and a stretched version...

Chauffeurs Face Setback in Bell Trans Lawsuit

In an effort to collect back wages and overtime, chauffeurs have lost a key ruling in their class action lawsuit against Las Vegas based Bell Trans. From the Las Vegas Sun: A federal judge last month issued a ruling in a landmark class action lawsuit filed by...

Let’s Get Some Reagan Style Limo Deregulation

From coast to coast, copious amounts of regulation and taxes have been dumped on the limousine industry in the name of safety and fairness.  With shrinking revenues, limo operators are hurting. Unfortunately, so are local and state governments.  This means the pain...

New Cadillac Flagship to Replace DTS

After months of turmoil, GM’s future product plans are coming into focus.   By 2010, production of the Cadillac DTS will wind down at GM’s Hamtramck assembly plant and be replaced with the Chevy Volt. In its place, a new model named the XTS will take the flagship...

How to Survive and Flourish as a New Chauffeur

Just like any service profession, the life of a chauffeur is a mixed bag.  On one hand, it affords tremendous flexibility and freedom.   On the other, the clients can be difficult and obnoxious. I always felt the positives outweighed the negatives.  For me, it was all...

Limo Driver Touched By An Angel

I read a beautiful story today about a limo driver who helped a stranded and helpless woman in need.  While stopped at a Los Angeles service station, this off-duty chauffeur heard loud weeping coming from the side of the gas station.  When he investigated, he...

7 Things Every New Limo Operator Should Know

Over the years, I’ve met a lot of limousine operators.  Unfortunately, most of them have been completely miserable.  I used to assume they were unhappy because their businesses stunk, but that was only part of it.  On a deeper level these guys shouldn’t...