8 Ways to Keep Your Chauffeurs from Suing You

An employee-based lawsuit can destroy a company.  The management goes into bunker mode, chauffeurs choose sides, affidavits are signed, and animosity grows.  It’s miserable. In the end, everyone loses except the lawyers. Unfortunately, most employers don’t realize...

How To Provide Insanely Great Airport Limousine Service

When I worked for SuperShuttle in the late nineties, I accidentally left a customer’s luggage on the curb.  It was raining, I was tired, and the customer didn’t bring the luggage up to the van.  I felt terrible, but there was nothing I could do to ameliorate the...

How to Survive and Flourish as a New Chauffeur

Just like any service profession, the life of a chauffeur is a mixed bag.  On one hand, it affords tremendous flexibility and freedom.   On the other, the clients can be difficult and obnoxious. I always felt the positives outweighed the negatives.  For me, it was all...

Limo Driver Touched By An Angel

I read a beautiful story today about a limo driver who helped a stranded and helpless woman in need.  While stopped at a Los Angeles service station, this off-duty chauffeur heard loud weeping coming from the side of the gas station.  When he investigated, he...

Long Live The Built-In Gratuity

On the surface, the built-in gratuity is the silliest thing in the world.  What’s the point of a gratuity if it’s automatically included?  Isn’t the reason behind a gratuity To Insure Prompt Service?  Most would assume this trickery falls into the...